Shipping Information

At Mother Clucking Farm, we work hard to ensure your order is carefully prepared and delivered as quickly as possible. Below you’ll find everything you need to know about our shipping process.

Order Processing

Once your order has been placed, you will receive an order confirmation via email.

Orders are typically processed within 1–3 working days. During busy periods, seasonal promotions, or holidays, processing times may be slightly longer.

Orders placed on weekends or bank holidays will be processed on the next working day.

Delivery Times

Estimated delivery times are as follows:

• Standard Delivery: 2–5 working days
• Express Delivery (where available): 1–2 working days

Please note that delivery times are estimates and may vary depending on your location and courier service.

Delivery Charges

Shipping costs are calculated at checkout and are based on:

• Delivery location
• Order size and weight
• Selected delivery service

Any applicable delivery charges will be clearly displayed before you complete your purchase.

Tracking Your Order

Where tracking is available, you will receive tracking details via email once your order has been dispatched.

This allows you to monitor your delivery and receive updates directly from the courier.

Delivery Areas

We currently deliver throughout the United Kingdom.

If you are located outside our standard delivery areas and would like to enquire about delivery options, please contact us before placing your order.

Delayed Deliveries

While we aim to meet all estimated delivery times, delays can occasionally occur due to:

• Adverse weather conditions
• Courier network disruptions
• Public holidays
• High demand periods
• Circumstances beyond our control

We appreciate your patience and understanding should any delays arise.

Incorrect Delivery Information

Please ensure that all delivery details are accurate when placing your order.

Mother Clucking Farm cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

Additional charges may apply if an order needs to be redelivered.

Damaged or Missing Orders

If your order arrives damaged, incomplete, or appears to be missing, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the issue
• Photographs of any damaged items or packaging where applicable

We will investigate and work towards a suitable resolution.

Returns & Refunds

For information regarding returns, exchanges, and refunds, please refer to our Returns Policy or contact our team directly.

Need Help?

If you have any questions regarding shipping, delivery times, or your order status, we’re always happy to help.

Mother Clucking Farm

Email: hello@mothercluckingfarm.co.uk

Our team will be happy to assist with any delivery-related enquiries.