Privacy Policy

At Mother Clucking Farm, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect and process the following information:

Personal Information

When you place an order, complete a contact form, or subscribe to our updates, we may collect:

• Full name
• Email address
• Telephone number
• Billing address
• Delivery address
• Payment information (processed securely through third-party payment providers)

Website Usage Information

We may automatically collect information about how you use our website, including:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time spent on the website
• Referring websites

How We Use Your Information

We use your information to:

• Process and fulfil orders
• Deliver products and services
• Respond to enquiries and customer support requests
• Send order confirmations and delivery updates
• Improve our website, products, and customer experience
• Comply with legal obligations
• Prevent fraud and protect our business

If you have opted in, we may also send you marketing communications about products, promotions, and updates. You can unsubscribe at any time.

Payment Information

We do not store your payment card details. All payment transactions are processed securely through trusted third-party payment providers who comply with industry security standards.

Cookies

Our website uses cookies to enhance your browsing experience and improve website functionality.

Cookies help us:

• Remember your preferences
• Analyse website traffic
• Improve website performance
• Provide a better user experience

You can control or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third parties where necessary, including:

• Delivery and courier services
• Payment processors
• Website hosting providers
• Professional advisers and legal authorities where required by law

All third parties are required to protect your information and only use it for the services they provide on our behalf.

Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and tax obligations.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your information
• Restrict or object to certain processing activities
• Withdraw consent where applicable
• Request a copy of the personal data we hold about you

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website functionality.

Any updates will be posted on this page, and the revised policy will take effect immediately upon publication.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Mother Clucking Farm

Email: hello@mothercluckingfarm.co.uk

We will respond to privacy-related enquiries as promptly as possible.