Returns & Refunds

At Mother Clucking Farm, we take great pride in the quality of our products and want every customer to be delighted with their purchase.

If there is an issue with your order, we’re here to help and will always do our best to provide a fair and prompt resolution.

Returning an Item

If you wish to return an item, please contact us as soon as possible after receiving your order.

To be eligible for a return, products should:

• Be unused and in their original condition.
• Be returned in their original packaging where possible.
• Be accompanied by proof of purchase or order confirmation.

Please contact us before sending any items back so we can advise on the return process.

Faulty or Damaged Items

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging

Once reviewed, we will arrange an appropriate solution, which may include a replacement, exchange, or refund.

Refunds

Once a returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved, your refund will be processed to the original payment method used when placing the order.

Please allow a reasonable amount of time for the refund to appear in your account, as processing times may vary between payment providers.

Non-Returnable Items

For hygiene, safety, or product-specific reasons, certain items may not be eligible for return unless they are faulty or damaged.

These may include:

• Perishable goods
• Custom-made or personalised products
• Opened consumable products
• Items specified as non-returnable at the time of purchase

Where applicable, product-specific return restrictions will be clearly stated on the product page.

Exchanges

If you would like to exchange an item, please contact us before returning your order.

Exchanges are subject to product availability and approval.

Where an exchange is not possible, a refund may be offered instead.

Return Shipping Costs

Unless an item is faulty, damaged, or supplied incorrectly, customers may be responsible for return postage costs.

We recommend using a tracked delivery service when returning items, as we cannot accept responsibility for returns lost in transit.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

If your order has not yet been processed or dispatched, we may be able to cancel it and issue a full refund.

Once an order has been dispatched, our standard returns procedure will apply.

Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer protection legislation.

You may be entitled to additional rights regarding faulty goods, misdescribed products, or cancellations under applicable law.

Need Help?

If you have any questions regarding returns, refunds, exchanges, or a recent order, our team will be happy to assist.

Mother Clucking Farm

Email: hello@mothercluckingfarm.co.uk

We’re committed to providing excellent customer service and resolving any issues as quickly as possible.